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Medical Guardian’s MG Move finished a close second to Bay Alarm Medical’s SOS Smartwatch – and with good reason: both companies use the same hardware. The smartwatch’s slick black design looks like a nice watch, not a medical device.
With the same basic equipment, the difference between Bay Alarm Medical and Medical Guardian lies in details like functionality, service, and cost.
The MG Move is more than a medical alert device. It’s a full-featured smartwatch that includes pre-installed step counter and weather apps. For an additional $5 a month, you have access to the Support Circle apps that include appointment and medication reminders and texting. We think they are worth the extra monthly fee.
The user interface is intuitive, with a bright, high-contrast display. We think it would be easy for anyone (including those who aren’t digitally savvy) to quickly learn how to navigate the display and use all the watch’s functions.
The watch comes with an AT&T SIM card already installed, and the service is included in the monthly monitoring fee. There’s no need for an AT&T service contract.
Unfortunately, we had some hiccups with Medical Guardian’s service during our testing.
We know that mistakes and accidents happen, and it was good to see that the company responded quickly to the charging cradle issue. However, we were disappointed by the Support Circle’s Chat app service outage and lack of communication from Medical Guardian.
Medical Guardian’s pricing structure for the MG Move is straightforward.
The MG Move smartwatch costs $199.95 + shipping, optional Support Circle apps are $5/month, monthly monitoring costs $39.95, and options automatic fall detection costs another $10.00 per month . You can save by purchasing an annual plan, which includes a free month, free shipping, and free lockbox. Cancel anytime and receive a refund for unused monthly monitoring.
Even with the discounts, equipment costs and monthly monitoring for the MG Move is more expensive than comparable service from Bay Alarm Medical’s SOS Smartwatch. The Support Circle apps are an excellent add-on. At just $5/month, they’re worth the price for the extra protection offered.
We think the MG Move is an exceptional option for people who want a smartwatch that includes medical alert monitoring and robust caregiver tracking and communication functions. The Alzheimer’s Association recommends tracking devices for families who want to be proactive in keeping loved ones safe. Unlike the other medical alert watches on our list, the MG Move does not let users call loved ones from the watch. Also, it does not include fall detection.
After the watch was fully charged, setup was complete in just a few minutes.
The MGMove is a well-designed watch with a high-contrast user interface that’s easy for seniors to learn and use. Plus, it has the best apps of any medical alert smartwatch we’ve tried. We especially like the ability to send texts to the watch from the MyGuardian portal and to set reminders for medications or doctor appointments.
Unlike the popular Apple Watch medical alert, the MGMove doesn’t require an iPhone or other cell phone to work.
While we love this watch, our test experience was marred by a few glitches. The charging cradle stopped working within a week of purchase, but when we contacted Medical Guardian, we received a new one in 2 days. There was also a major service outage with the Messaging app that lasted for several days. When we contacted Medical Guardian about it, Tech Support failed to provide any follow-up communication.
Fall detection is not available with the MGMove—since the watch lives on the wrist and moving around could trigger false alarms. If fall detection is a critical feature for you, consider one of Medical Guardian’s other devices.
The battery life is supposed to last for 24 hours, however we found it lasted for less than a day.
Finally, the MG Move was the most expensive medical alert watch we tested, with a first year cost of owners that’s even higher than the Apple Watch.
Bottom line: If your loved one is adamant about not wearing an unsightly medical alert device, this is a terrific option. It looks, feels, and works like a traditional smartwatch, which one in five adults already wear.
Read our full review of Medical Guardian’s MGMove medical alert watch.
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